Shipping, Returns & 365-Day Guarantee
SHIPPING AND RETURNS
*Most of our returns are processed through our Michigan warehouse.
We aim to dispatch all Or & Zon orders within 2 working days and should arrive within 3-5 business days from the ship date, however this may be slightly longer during particularly busy periods.
Please be assured our client service department will keep you updated at all times on the progress of your order. You will receive an email notification once your order has been dispatched. The shipment confirmation email will provide you with the relevant tracking information where this service has been selected. Most items travel via DHL or FEDEX, any other courier service can be used.
We want you to be happy with your purchase! All items can be returned with a complimentary return label when a return is requested within 30 days of receiving your purchase. Please contact us below and we will provide you with a shipping label to return your product.
All items must be sent back in the original packaging. Items must be in new condition, meaning they are in unused/unwashed condition and show no signs of wear.
Color note: Because every computer monitor displays color differently, we cannot be responsible for variations between the actual product color and how it is displayed on your screen. Descriptions of merchandise, including colors or shades, textures, and other feature are provided by the manufacturer; Or & Zon assumes no liability whatsoever for the description, for variance, including in colors or textures, minor imperfections, and/or for a product not meeting with customer satisfaction, absent a manufacturer-verified defect.
Our products are designed to last, easy to care for and offer unique elegance and comfort with the closest attention to the finest detail. For complete peace of mind our products come with a 1-year guarantee for store credit equal to the original value of the item(s)!
Exclusions : the guarantee does not apply to products that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with incorrect cleaning methods or products. These guarantees do not cover normal wear and tear, cuts or scratches, or damage caused by impacts, accidents.