FAQ

FREQUENTLY ASKED QUESTIONS

To try and make life a little simpler we have created a list of frequently asked questions however if you have a query that is not on our list then please do not hesitate to contact us info@orezon.co.

DO YOU HAVE AN ITEM IN STOCK?

The stock status of all items is stated on the product page.

You will only be able to purchase items that are currently in stock in our warehouse or items that can be pre-ordered for a future estimated dispatch date.

HOW LONG DOES SHIPPING TAKE?

We endeavour to have all in stock items dispatched within 1-2 working days.

All shipping details can be found on our delivery page with estimated delivery times.

CAN I MAKE CHANGES TO MY ORDER?

We are unable to make any changes to your order once a payment has been received. This includes changing the delivery address, delivery options and processing cancellations.

If you wish to add additional items to an existing order, you will need to place a new order.

CAN MY ORDER BE DELIVERED SOONER?

We try to get your order to you as soon as possible. All dates shown on the website are our best estimates for when we can dispatch the item so we’re not able to bring this date forward.

In most cases, you’ll receive your order within 72 hours of receiving your dispatch email. 

HOW DO I TRACK THE STATUS OF MY ORDER?

Once your order has been dispatched, you will receive an email confirmation with tracking details for you to follow the progress of your delivery.

If your order is for a larger item, for example, a bed or sofa then this will usually be delivered by a 2 man delivery company who will contact you prior to delivery to book in a suitable date for you to accept your order.

WHAT IS YOUR RETURNS POLICY?

We are so confident that you will be happy with your purchase that if for any reason whatsoever you are not satisfied, please return the item in its original condition and packaging within 30 days for a full refund of goods minus the cost of collection.

THERE IS A PROBLEM WITH MY ITEM, WHAT DO I DO?

We're sorry that there is a problem with the order you have received. To help us resolve the matter as quickly as possible, please send a clear photo or video of the damage, a brief description of the issue along with your order number in an email to info@orezon.co.

Our dedicated customer service team will be in touch with you as soon as possible.

MY COUNTRY IS NOT LISTED ON YOUR SHIPPING LIST WILL YOU STILL DELIVER?

We’ll definitely try. Please contact us with your requirements and we’ll provide you with a quote if possible. 

WHICH PLUG DO LIGHTING PRODUCTS COME WITH?

Our lighting products have a US plug.